FAQs

We understand that investing in window shades is an essential part of enhancing your home's aesthetics and functionality. Our warranty program is designed to protect your investment, providing you with coverage and support for various scenarios that may arise during the warranty period.

Our dedication to quality is unwavering, and our warranty program reflects that commitment. We provide an extensive warranty coverage for our window shades and blinds, assuring you that they are manufactured with precision and craftsmanship to withstand the test of time.

In the unlikely event that you encounter any issues with your window shades, our team is here to assist you promptly. Our customer support representatives are friendly, knowledgeable, and ready to address any concerns you may have. We believe in open communication and transparency, ensuring that you are fully informed and satisfied with the solutions we provide.

As with any warranty program, certain terms and conditions apply to ensure fair and reasonable coverage. Rest assured, our terms are designed with your best interests in mind, and we aim to make the warranty process as seamless as possible for you.

Your satisfaction is at the heart of everything we do at Sierra Blinds. We take pride in going above and beyond to ensure that you are delighted with your window treatments and the overall shopping experience with us. Our warranty program is a testament to our commitment to building lasting relationships with our customers.

Choosing Sierra Blinds means choosing excellence, style, and peace of mind. We stand behind the quality and durability of our window shades and blinds, and our warranty program is a testament to our confidence in the products we offer. You can trust us to deliver exceptional window treatments and unmatched customer service, ensuring that your journey with Sierra Blinds is nothing short of extraordinary.

• Any window, product, accessory, or option that is not listed in the invoice would not be part of the order.
• After an order has been placed, it may not be changed or cancelled after 48 hours. In the event of a cancellation after the production process has begun, we will retain the deposit.

What is covered:
• Manufacturer defects and shipping damage
• Materials, operating mechanisms, and other parts
• Defective motor products
What is not covered:
• Normal wear and tear over time, such as slight warping, discoloration or fraying of materials
• Damage caused by improper operation, cleaning, alteration, abuse, or misuse
• Damage from exposure to the elements, children, pets, insects, accidents, or stains.
• Motor maintenance such as charging or replacing batteries.
• Natural attributes of shade products like the following:
o Fabric appearing brighter or darker depending on the surrounding lights and the material.
o Side gaps – gap sizes may vary slightly depending on the contour of the walls and leveling.
o Depending on the size and thickness of the fabric, slight waving may occur.
o Depending on the material and the color, Blackout shades have varying degrees of room darkening effect, but they do not completely block all light.
Resolution of Warranty Issues:
• Repair or Replace: We will determine at our discretion if the product will be repaired or replaced.
• Service and Material Charge: After 12 months, there will be a base service charge for all warranty-related visits, and for all materials that need to be replaced.
• Product Discontinuation: If a product replacement is needed for a discontinued product still under warranty, we will provide a substitute product that matches the original product as closely as possible. Only the defective product will be repaired or replaced.
• After Warranty Expiration: For any repair requests after the warranty expires, there will be a charge for the service, materials, parts, and shipping. Or we can help you purchase a new product.

If you have any questions or require support regarding our warranty program or any other aspect of our products and services, please don't hesitate to reach out to our dedicated customer support team. We are here to assist you and make sure your experience with Sierra Blinds is smooth, enjoyable, and fulfilling.

Choose Sierra Blinds and discover the difference we can make in transforming your home with our exquisite window shades and blinds. Your satisfaction and happiness are our top priorities, and we look forward to serving you with passion and excellence.